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How Can We Help?

Whether you need guidance choosing the perfect fire pit or have a question about your patio furniture order, we are happy to help.

We typically respond within 24 hours
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Email
support@wildwoodpatio.com
Within 24 hours
Phone
+1-337-239-2822
Mon-Fri, 9 AM - 5 PM EST
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Chat with our team during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery status. If you have any trouble locating your tracking details, feel free to contact our support team.

What is your return policy?

We want you to love your new outdoor space. If something is not right, please contact us within 30 days of delivery and our team will walk you through the return or exchange process.

Can I exchange an item for a different style or size?

Absolutely. If you would like to swap a fire pit table for a different model or exchange a patio furniture set for another configuration, reach out to our team and we will coordinate the exchange for you.

What materials are your fire pits made from?

Our fire pits and fire pit tables are crafted from durable, weather-resistant materials designed for long-term outdoor use. Each product listing includes detailed material specifications so you can find the right fit for your patio or deck.

Do your pergolas require professional installation?

Most of our pergolas ship with detailed assembly instructions for at-home setup. Depending on the model, some customers prefer to have a contractor assist with installation for larger structures. Check the product page for specific guidance.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Quick Responses

Our support team replies to every email and message within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Quality You Can Trust

Owned and operated by WildWood Patio, every product is selected for durability and weather resistance.

Free Shipping

Most orders ship free within the Continental U.S. with no order minimum required.